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Fiora Hotel - Privacy Policy

Welcome to Fiora Hotel, where your comfort and satisfaction are our utmost priorities. Before you embark on your stay with us, we would like to acquaint you with our privacy and terms to ensure a seamless and enjoyable experience.

1. Reservation & Check-In:

At Fiora Hotel, we strive to accommodate your needs to the best of our ability. All reservations are subject to availability, and we aim to make your check-in process as smooth as possible. Kindly note our check-in and check-out times:

Check-in time: 2:00 PM

Check-out time: 12:00 PM

For those who wish to enjoy a bit more time in our cozy surroundings, early check-in and late check-out requests can be arranged, subject to availability and additional charges.

2. Cancellation Policy:

We understand that plans may change, and sometimes, cancellations are unavoidable. To maintain the efficiency of our operations, we have established the following cancellation policy:

Cancellations made within 2 hours of check-in will be subject to a 30% cancellation fee. No-shows will be charged for half of the reservation.

3. Payment:

For your convenience, we accept cash and major credit/debit cards. To ensure a smooth check-in process, please have a valid photo ID ready.

4. Privacy & Data:

Your privacy matters to us. Rest assured that your personal information is safeguarded. We will use your data solely for reservation purposes and to enhance our services.

5. Smoking & Pets:

For the comfort of all our guests, smoking is prohibited in rooms and indoor public areas. Additionally, we do not permit pets on the premises.

6. Behavior & Damage:

We take pride in maintaining a serene and welcoming environment. We kindly request all guests to conduct themselves with respect and consideration for fellow guests and our dedicated staff. Any intentional damage to hotel property will incur charges to the responsible guest.

7. Safety & Security:

Your safety and security are of paramount importance to us. We kindly ask that you comply with all safety guidelines provided during your stay.

8. Liability:

While we do our utmost to ensure the security of your belongings, Fiora Hotel cannot be held responsible for lost, stolen, or damaged items without valid proof.

9. Amenities:

The availability of hotel amenities may vary based on your room type and package. Feel free to inquire about the amenities included with your reservation.

10. Feedback:

We value your feedback as it helps us improve and provide exceptional service. If you have any concerns or suggestions, please do not hesitate to reach out. We are dedicated to addressing your feedback promptly and effectively.

By making a reservation with Fiora Hotel, you agree to adhere to these terms and conditions. Please note that we reserve the right to modify these terms as necessary to ensure the best possible experience for our valued guests.

We eagerly anticipate your arrival and look forward to providing you with an exceptional stay in the picturesque surroundings of Murree.

For any inquiries or reservations, please do not hesitate to contact us at [03111134672]. Your comfort is our commitment.

Fiora Hotel - Where Comfort Meets Excellence.